Cloud computing and Salesforce CRM

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INTRODUCTION TO CLOUD COMPUTING :

Cloud computing is a revolutionary technology that has revolutionized the way businesses and individuals access and manage their digital resources. Essentially, it involves delivering computing services such as storage, processing power, and applications over the Internet rather than relying on local servers or personal devices.


INTRODUCTION TO CRM :
 
Customer relationship management (CRM) is a tool that help
This includes using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support processes.The goal is to better understand and meet customer needs, increasing customer satisfaction, increasing loyalty, and ultimately driving business growth.


INTRODUCTION TO SALESFORCE CRM:

Salesforce CRM is a powerful cloud-based platform designed to help businesses manage and improve their interactions with customers. it offers a comprehensive suite of tools and services to streamline your sales process, improve customer service, and improve overall business efficiency. By centralizing customer data, automating tasks, and fostering collaboration, Salesforce CRM helps businesses build stronger relationships, make data-driven decisions, and ultimately improve their dynamic, competitive landscape.Allows you to succeed in the modern business world.
organisations to develop strategy focused on managing and optimizing customer interactions.

SALESFORCE PRODUCTS :
  • Sales Cloud 
  • Service Cloud 
  • Marketing Cloud 
  • Experience Cloud Aka Communities
  • Field Service
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