Sales cloud is the product given by Salesforce which helps businesses to automate their sales operations . Sales cloud offers various tools which empowers businesses to get all data at centralized salesforce platform . It leverage the capabilities of cloud and provide users flexible environment to collaborate with customers and other business users . We will discuss about some of the capabilities of sales cloud later in this blog . Many organisations have experienced the power of sales cloud .according to reports, businesses use sales cloud are getting maximum roi of their sales operations. It mainly focus on sales automation ,lead management, and customer information to enhance the sales processes .
Objects in Sales cloud
*Account
*Contact
*Lead
*Opportunity
*Quote
*Product
*Price book
*Campaign
*Task
These standard objects provide a structured way to organize and manage information throughout the sales cycle, from lead generation to closing deals. however you can create custom objects in salesforce sales cloud to store specific data of customers .We will discuss about how to create custom objects in salesforce in sales cloud series .
Features of Sales Cloud
1. Lead and Opportunity Management:
Sales Cloud helps gather ,track and manage leads, opportunities, and customer accounts across the sales cycle. Sales cloud provide lead management tools like web to lead , autoresponse rules , approval processes and assignment rules . These all are automation tools which help businesses to automate processes without code.
2.Workflow Automation:
Sales cloud allows businesses to automate repetitive tasks, streamline processes, and create customized workflows to improve efficiency of workforce. Salesforce automation tools involves flows, process builder and workflows however workflows are depricated by salesforce. Salesforce flows provide robust automation power to automate business processes.
3.Sales Analytics:
Sales cloud provides analytics solutions to businesses which provide robust analytics and reporting tools to gain insights into sales performance, track key metrics, and make data-driven decisions.
4.Integration:
Sales cloud seamlessly integrates with other Salesforce products and like service cloud , marketing cloud and external systems like SAP and other softwares. Sales cloud's integration feature makes it a unified platform for various business needs.
5. Collaboration and Communication:
Sales cloud facilitates communication and collaboration among team members with features like Chatter, enabling real-time collaboration and knowledge sharing. Chatter is robust tool which is given by salesforce for collaborating . We will discuss about it in detail in later blog post.
6. Security and Compliance:
Sales cloud provides 360 degree view of customer data but it does not mean that customer data can get compromised salesforce maintains robust security measures and compliance standards to ensure the protection of sensitive sales data.
Related apps to extend the power of Sales cloud :
*Sales AI
*Enablement
*Sales Engagement
*Partner Relationship Management
*Configure Price and Quote (CPQ)
*Salesforce Maps
NOTE :
If you find insights in this post and get some knowledge about salesforce sales cloud then share this blog post with trailblazers. Because we believe in "Learn together Grow together".
Wow, helped me so much in learning. Highly thankful to you.
ReplyDeleteThis comment has been removed by the author.
ReplyDelete